Return Policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sobiullc@gmail.com.

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items and custom items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are the defective or damaged. If you need to exchange it for the same item or for a different size, send us an email at sobiullc@gmail.com 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping 

To return your product, you should mail your product to: 6427 Baltimore National Pike, Catonsville, MD 21228

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms & Conditions

Your custom or “ready to wear” piece comes with a complimentary 30 day light enhancement treatment.  

 

Your warranty does not cover remake or replacement if lost or damaged.  We are happy to discuss our light enhancement rates to renew your customized piece(s).

 

The manufacturing period for our custom one of a kind products are listed in the description or in a personalized email that will be sent to you upon approval of project.

FAQ

Q. How much do you charge for ________?

A. Every client is different, shapes and sizes. This can be better addressed once I complete measurements, consultation is complete and I know exactly what I'm creating.

 

Q. How long do it take you to make my look?

A. All depends on the client shape/size, promptness of the client to fund the project, types of materials I'm working with for the project and the intricacies of the overall look.

 

Q. Do my consultation fee go towards my balance?

A. No it does not. Consultation fee takes care of the travel and collecting of samples.

 

Q. How much money/percentage of project have to be paid in order to begin making my look? 

A. All clients are responsible for paying for 100% of the materials and a minimum of 15% of the labor fee for project to begin, (unless stated otherwise. Please refer to your specific agreement). Final payment is due during final fitting, but before pickup.

 

Q. How long does it take to schedule the first fitting?

A. Approx. date for fitting is given at the end of consultation is fabric is chosen at that time. All depends of selection of the samples. Concrete date is confirmed within a week from sample selection.